Ongoing supportfor a new device.

Help with settings, accounts and security concerns, long after the setup visit.

A new device still uses your accounts. Check your email for known breach exposures.

Free email identity check

Use your own email. A relative must verify their own address. No account or card needed.

Explore device support

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Your new device

Get help from your family.

EllieYour daughter

Ask Ellie for help

Setup
support

Support from a trusted relative

Example

Your family member controls access to their device.

Sharing stays voluntary.

Support that continuesafter the initial setup.

A new device introduces unfamiliar settings, apps and account choices. Questions often arise after the setup visit. Remote family support helps your relative use the device with greater confidence as they learn.

Help with everyday questions

Give your family member a clear way to ask for help as they learn to use the device.

Work through settings together

Use screen sharing with permission to understand the issue and guide them through the next step.

Review security concerns

Help assess unfamiliar messages and understand which device settings need attention.

Family support and digital security.

Live screen sharing & control
Share a live screen and help a family member use their phone or computer, with permission.
Device visibility & management
Review device security, settings, apps, and updates to understand what needs attention.
Online account visibility & management
Bring accounts, security settings, connected apps, and subscriptions into one clear view.
AI-based digital scam analysis
Understand warning signs in suspicious messages and links, with explanations to help decide what to do next.

Each person chooses what to share, who can help, and when to stop.

Support a family member after device setup.

Help with settings, unexpected messages, and everyday questions as they use their new device.

Step 1 of 3: Choose their new device

Example · Terrabase1 / 3

Which device are they setting up?

Choose the device your family member is learning to use.

Choose an option to continue

Digital safety, together.

Create an account in Terrabase to review your own security or help someone you care about. Each person chooses what to share.

Try the free identity test · No account needed